:root{--ink:#ecf0f6;--muted:#93a1b5;--line:rgba(255,255,255,.09);--panel:#111824;--panel2:#161f2e;--bg:#090e16;--accent:#78e1bb;--accent2:#5c8fff;--danger:#ff777e;font-family:Inter,ui-sans-serif,system-ui,-apple-system,"Segoe UI",sans-serif;color:var(--ink);background:var(--bg)}*{box-sizing:border-box}body{margin:0;min-height:100vh;background:radial-gradient(800px 600px at 67% 4%,#1a314244,transparent 65%),radial-gradient(700px 600px at 1% 96%,#17274880,transparent 67%),var(--bg)}button,input,textarea{font:inherit}button{cursor:pointer}.noise{pointer-events:none;position:fixed;inset:0;opacity:.028;background-image:url("data:image/svg+xml,%3Csvg viewBox='0 0 180 180' xmlns='http://www.w3.org/2000/svg'%3E%3Cfilter id='n'%3E%3CfeTurbulence type='fractalNoise' baseFrequency='.9' numOctaves='4' stitchTiles='stitch'/%3E%3C/filter%3E%3Crect width='100%25' height='100%25' filter='url(%23n)'/%3E%3C/svg%3E")}.shell{display:grid;grid-template-columns:218px minmax(300px,390px) minmax(470px,1fr) 276px;height:100vh;max-width:1800px;margin:auto;border-left:1px solid var(--line);border-right:1px solid var(--line);position:relative}.sidebar,.tickets-panel,.chat-panel,.info-panel{min-width:0;border-right:1px solid var(--line);background:rgba(11,17,27,.68);backdrop-filter:blur(22px)}.sidebar{padding:24px 15px;display:flex;flex-direction:column}.brand{display:flex;align-items:center;gap:10px;padding:4px 7px 35px}.brand b{display:block;font-size:15px;letter-spacing:-.2px}.brand small{display:block;color:var(--muted);font-size:11px;margin-top:2px}.logo-orb{display:grid;place-items:center;width:34px;height:34px;border-radius:12px;background:linear-gradient(145deg,#7ce7c2,#4c76ec);color:#0c1622;font-weight:900;box-shadow:0 6px 22px #527edd55}.filters{display:grid;gap:5px}.filter{border:0;color:#a8b3c4;text-align:left;background:transparent;border-radius:11px;padding:10px 9px;font-size:13px;transition:.18s}.filter:hover{background:#ffffff0a;color:#fff}.filter.active{background:#ffffff10;color:#fff}.filter i{display:inline-block;width:7px;height:7px;border:1.5px solid currentColor;border-radius:99px;margin-right:8px}.filter.active i{background:var(--accent);border-color:var(--accent);box-shadow:0 0 8px var(--accent)}.filter span{float:right;color:var(--muted);font-size:11px}.side-foot{font-size:11px;color:var(--muted);margin-top:auto;padding:8px;display:flex;align-items:center;gap:7px}.live-dot{width:7px;height:7px;background:var(--accent);border-radius:50%;box-shadow:0 0 10px var(--accent);animation:pulse 2.5s infinite}.tickets-panel{display:flex;flex-direction:column;background:rgba(15,22,33,.8)}.list-head{display:flex;justify-content:space-between;align-items:start;padding:24px 20px 16px}.eyebrow{font-size:9px;letter-spacing:1.45px;color:var(--accent);margin:0 0 5px;font-weight:700}.list-head h1{font-size:22px;margin:0;letter-spacing:-.8px}.icon-button{display:grid;place-items:center;width:34px;height:34px;border:0;border-radius:10px;background:#ffffff0a;color:#cbd5e3;transition:.18s}.icon-button:hover{background:#ffffff18;color:#fff;transform:translateY(-1px)}.icon-button svg,.tool-button svg,.clip-button svg,.send-button svg{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.search{margin:0 16px 14px;border:1px solid var(--line);background:#080d15a8;border-radius:11px;padding:0 10px;display:flex;align-items:center;color:#758399}.search:focus-within{border-color:#77dabe77;box-shadow:0 0 0 3px #78e1bb13}.search svg{width:16px;height:16px;stroke:currentColor;fill:none;stroke-width:2}.search input{color:var(--ink);background:transparent;border:0;outline:0;padding:10px 8px;width:100%;font-size:12px}.ticket-list{overflow:auto;padding:0 8px 15px}.loading-list{color:var(--muted);font-size:12px;padding:24px 12px}.ticket{border:0;width:100%;display:flex;text-align:left;gap:10px;border-radius:13px;padding:12px 10px;background:transparent;color:var(--ink);animation:enter .3s both;transition:.16s}.ticket:hover{background:#ffffff08}.ticket.selected{background:linear-gradient(100deg,#77dabe18,#5d8fff10);box-shadow:inset 2px 0 var(--accent)}.ticket-avatar,.avatar{border-radius:50%;display:grid;place-items:center;flex:0 0 auto;font-weight:750;background:linear-gradient(140deg,#c480ff,#678bf8);color:#fff}.ticket-avatar{width:32px;height:32px;font-size:12px}.ticket-copy{min-width:0;flex:1}.ticket-top{display:flex;gap:6px;align-items:center}.ticket-number{font-size:11px;color:var(--accent);font-weight:700}.ticket-subject{font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex:1}.ticket-time{font-size:10px;color:var(--muted)}.ticket-preview{margin:4px 0 0;color:var(--muted);font-size:11px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.waiting{width:6px;height:6px;border-radius:50%;background:var(--accent);margin-top:3px}.chat-panel{display:flex;flex-direction:column;position:relative;background:linear-gradient(180deg,#121a27df,#0e141fe8)}.empty-state{margin:auto;text-align:center;color:var(--muted);max-width:270px}.empty-icon{font-size:38px;color:var(--accent);text-shadow:0 0 22px #78e1bb77;margin-bottom:12px}.empty-state h2{color:var(--ink);font-size:17px;margin:0 0 7px}.empty-state p{font-size:12px;line-height:1.6}.chat-head{height:76px;padding:14px 20px;display:flex;justify-content:space-between;align-items:center;border-bottom:1px solid var(--line)}.chat-title{display:flex;gap:10px;align-items:center;min-width:0}.avatar{width:37px;height:37px;font-size:13px}.chat-title h2{font-size:14px;margin:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:360px}.chat-title p{font-size:11px;color:var(--muted);margin:4px 0 0}.chat-actions{display:flex;gap:5px}.danger:hover{color:var(--danger)}.ticket-banner{display:none;margin:10px 20px 0;padding:9px 12px;background:#ffc25a13;border:1px solid #ffc25a2e;color:#e7c477;border-radius:9px;font-size:11px}.ticket-banner.show{display:block}.messages{flex:1;overflow:auto;padding:22px max(24px,5vw) 16px;display:flex;flex-direction:column;gap:8px}.msg{max-width:78%;display:flex;flex-direction:column;gap:3px;animation:message .22s both}.msg.client{align-self:flex-start}.msg.operator{align-self:flex-end}.msg.system{align-self:center;max-width:100%}.bubble{padding:10px 12px;border-radius:14px;font-size:13px;line-height:1.42;white-space:pre-wrap;overflow-wrap:anywhere;background:#222d3d;color:#e8edf6;box-shadow:0 2px 8px #00000012}.operator .bubble{background:linear-gradient(135deg,#397db6,#386494);border-bottom-right-radius:4px}.client .bubble{border-bottom-left-radius:4px}.system .bubble{background:#ffffff0a;border:1px solid var(--line);font-size:10px;color:var(--muted);padding:5px 10px}.bubble a{color:#9bd8ff}.bubble pre{overflow:auto;padding:7px;background:#0004;border-radius:6px}.msg-meta{font-size:9px;color:#8290a4;padding:0 3px}.operator .msg-meta{text-align:right}.media-link{font-size:11px;color:#a8d8ff;text-decoration:none;margin:2px 3px}.composer{border-top:1px solid var(--line);padding:12px 18px 15px;background:#111925f5}.composer textarea{resize:none;display:block;width:100%;border:0;outline:0;background:transparent;color:#f0f4f9;font-size:13px;min-height:30px;max-height:160px;line-height:1.45}.composer textarea::placeholder{color:#77869b}.composer-bar{display:flex;gap:8px;align-items:center;margin-top:8px}.tool-button,.clip-button{border:0;background:transparent;color:#a9b5c5;font-size:11px;padding:5px 6px;border-radius:7px;display:flex;align-items:center;gap:5px}.tool-button:hover,.clip-button:hover{color:#fff;background:#ffffff0c}.clip-button input{display:none}.polish{color:#9bc6ff}.closing-toggle{display:flex;gap:5px;margin-left:auto;color:#90a0b5;font-size:10px;align-items:center}.closing-toggle input{display:none}.closing-toggle span{width:23px;height:14px;border-radius:9px;background:#435063;position:relative}.closing-toggle span:after{content:"";position:absolute;top:3px;left:3px;width:8px;height:8px;border-radius:50%;background:#c5cdd8;transition:.16s}.closing-toggle input:checked+span{background:#5bba99}.closing-toggle input:checked+span:after{transform:translateX(9px);background:#fff}.send-button{border:0;border-radius:9px;padding:8px 10px;background:var(--accent);color:#0b1920;font-weight:750;font-size:11px;display:flex;align-items:center;gap:7px;transition:.18s}.send-button:hover{transform:translateY(-1px);box-shadow:0 5px 18px #78e1bb36}.send-button svg{width:14px}.selected-template{font-size:11px;background:#558eff19;color:#afc8ff;border:1px solid #558eff38;padding:6px 9px;border-radius:7px;margin-bottom:8px}.info-panel{padding:20px 16px;background:#101722c7;overflow:auto}.info-empty{color:#6f7e93;font-size:12px;line-height:1.6;text-align:center;margin-top:42px}.info-title{display:flex;justify-content:space-between;align-items:start}.client-big{text-align:center;padding:18px 0 14px;border-bottom:1px solid var(--line)}.client-big .avatar{margin:auto;width:48px;height:48px;font-size:16px}.client-big h3{margin:9px 0 3px;font-size:15px}.client-big p{margin:0;font-size:10px;color:var(--muted);word-break:break-all}dl{margin:15px 0}dt{font-size:9px;text-transform:uppercase;letter-spacing:.7px;color:#78869c;margin-top:11px}dd{margin:3px 0;font-size:12px;color:#d5ddea;overflow-wrap:anywhere}.quick-actions{display:grid;gap:7px}.quick-actions button{background:#ffffff08;border:1px solid var(--line);color:#cad4e2;font-size:11px;border-radius:8px;padding:9px;text-align:left}.quick-actions button:hover{background:#ffffff13;color:#fff}.template-popover{position:fixed;z-index:10;bottom:68px;left:calc(218px + min(390px,23vw) + 28px);width:300px;max-height:360px;overflow:auto;background:#182232f5;border:1px solid #ffffff1a;box-shadow:0 18px 60px #0009;border-radius:13px;padding:10px;backdrop-filter:blur(20px)}.popover-head{display:flex;justify-content:space-between;align-items:center;padding:3px 4px 7px;font-size:12px}.template-item{border:0;background:transparent;color:var(--ink);width:100%;text-align:left;padding:9px;border-radius:8px}.template-item:hover{background:#fff1}.template-item b{display:block;font-size:12px;margin-bottom:4px}.template-item span{display:block;color:var(--muted);font-size:10px;line-height:1.35}.template-item em{display:block;font-size:9px;color:#8bb3f8;margin-top:4px;font-style:normal}#toast{position:fixed;bottom:22px;left:50%;transform:translate(-50%,20px);background:#273446;color:#eef5ff;border:1px solid #ffffff22;padding:10px 14px;border-radius:9px;font-size:12px;opacity:0;pointer-events:none;transition:.25s;z-index:20;box-shadow:0 12px 30px #0007}#toast.show{opacity:1;transform:translate(-50%,0)}#toast.error{background:#572a35;color:#ffe2e5}.login-body{display:grid;place-items:center}.login-card{width:min(390px,calc(100vw - 32px));padding:36px;background:#131c29e8;border:1px solid var(--line);border-radius:20px;box-shadow:0 24px 80px #0009;text-align:center}.login-card .logo-orb{margin:0 auto 17px}.login-card h1{font-size:23px;margin:6px 0}.login-card p:not(.eyebrow){font-size:12px;color:var(--muted);line-height:1.55;margin:0 0 21px}.login-card input{width:100%;background:#0b111a;border:1px solid var(--line);border-radius:9px;color:#fff;padding:11px;outline:0;margin-bottom:9px}.primary{background:var(--accent);color:#0c1821;border:0;border-radius:9px;padding:11px;font-weight:750}.wide{width:100%}.error{font-size:11px;color:#ffb8bf;margin-bottom:9px}@keyframes enter{from{opacity:0;transform:translateY(5px)}to{opacity:1;transform:none}}@keyframes message{from{opacity:0;transform:translateY(5px) scale(.985)}to{opacity:1;transform:none}}@keyframes pulse{50%{box-shadow:0 0 17px var(--accent)}}@media(max-width:1100px){.shell{grid-template-columns:195px minmax(280px,340px) 1fr}.info-panel{display:none}.template-popover{left:calc(195px + 340px + 18px)}}@media(max-width:760px){.shell{display:block;height:100dvh}.sidebar{display:none}.tickets-panel{height:100dvh}.chat-panel{display:none;position:fixed;inset:0;z-index:5}.chat-panel.show{display:flex}.chat-head{padding:12px}.messages{padding:18px}.info-panel{display:none}.ticket-list{padding-bottom:30px}.template-popover{left:12px;right:12px;bottom:68px;width:auto}}
.secondary-form{margin-top:10px}.text-button{border:0;background:transparent;color:#9fb0c7;font-size:12px;padding:8px}.text-button:hover{color:#fff}
.template-item{display:flex;align-items:stretch;gap:6px;width:100%;padding:4px;border-radius:10px}.template-item:hover{background:#fff1}.template-insert{min-width:0;flex:1;border:0;background:transparent;color:var(--ink);text-align:left;padding:7px;border-radius:7px}.template-insert:hover{background:#ffffff09}.template-insert b{display:block;font-size:12px;margin-bottom:4px}.template-insert span{display:block;color:var(--muted);font-size:10px;line-height:1.35}.template-insert em{display:block;font-size:9px;color:#8bb3f8;margin-top:4px;font-style:normal}.template-send{align-self:center;display:grid;place-items:center;width:32px;height:32px;flex:0 0 32px;border:1px solid #f8c96a4d;border-radius:9px;background:#f7bd3f17;color:#ffd164;transition:.18s}.template-send svg{width:15px;height:15px;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}.template-send:hover:not(:disabled){background:#ffc34a2a;color:#ffe09a;box-shadow:0 0 16px #f6be3d22;transform:translateY(-1px)}.template-send:disabled{cursor:not-allowed;opacity:.38}